Find answers to all your questions here! Our FAQ section covers everything you need to know about our products, shipping, returns, and more. Get quick, reliable information to enhance your shopping experience.

1. How to Identify Real Silk: Expert Tips and Techniques

Discover expert techniques to differentiate genuine silk from fakes. Learn key characteristics such as texture, sheen, and burn test results. Gain essential knowledge for confident silk purchases and avoid counterfeit products. Ideal for both seasoned buyers and newcomers to the world of silk – SilkSilkyOfficial, the natural silk expert around you.

2. The Benefits of Silk: Luxurious Comfort and Timeless Elegance

Explore the unparalleled comfort and elegance of silk. Discover its natural hypoallergenic properties, luxurious feel against the skin, and ability to regulate body temperature. Perfect for enhancing sleep quality and maintaining youthful skin and hair. Embrace the indulgence of silk bedding, clothing, and accessories, elevating everyday luxury to new heights.

3. The Art of Silk Production: From Cocoon to Couture

Delve into the intricate world of silk production. Uncover the centuries-old craftsmanship involved in cultivating silkworms, harvesting their cocoons, and spinning the delicate fibers. Follow the journey from loom to finished fabric, highlighting the meticulous weaving techniques that create silk's renowned luster and strength. Gain insight into sustainable practices and ethical sourcing, ensuring every silk creation upholds the traditions of quality and craftsmanship.

4. Caring for Silk: Essential Tips for Long-lasting Beauty

Master the art of silk care with expert tips. Learn gentle washing techniques, the importance of hand washing, and the need to avoid harsh chemicals. Discover how to store silk garments properly and handle stains delicately. Preserve the softness and sheen of silk for years to come, ensuring each piece remains a timeless investment in elegance and sophistication.

Product Information

Why SilkSilkyOfficial?

The initial goal of SilkSilkyOfficial is simple: we hope you sleep better and live healthier every day. We use the best quality silk fiber to guarantee the most luxurious and comfortable silk products for your sleep.

Are your products 100% pure silk?

Yes. All SilkSilkyOfficial products are made from ultra-luxurious 100% Pure Mulberry Silk (except for some loungewear products made of silk knitting; these still contain mulberry silk—please read the product description). We use the highest grade (6A) long fiber mulberry silk and enforce strict quality guidelines with non-toxic dyes.

What does Momme mean?

Momme is the unit used to measure silk. Instead of thread count, silk fabrics use momme, which refers to the weight of 100 yards of silk (45 inches wide) in pounds. Higher momme means more fibers, resulting in heavier and higher-quality silk. Popular momme weights include 19 and 22.

What are the benefits of silk?

Silk helps stimulate the immune system, reduce stress, and improve energy levels. It contributes to a fresh, rested appearance and may reduce dark circles. Additional benefits include breathability, hypoallergenic properties, natural fiber composition, skin-friendly qualities, and temperature regulation to keep you cool in summer and warm in winter.

Is silk easy to care for?

Yes. Use a pH-neutral liquid detergent for silk, avoid bleach and enzymes, machine wash cold on a gentle cycle, and air dry for best results.

How to fix a stuck zipper?

Check whether any fabric is caught. Gently pull the fabric away, examine the zipper track, and move the slider up and down slowly until it releases.

Payment Information

Is your payment method safe?

Yes. SilkSilkyOfficial.us protects your information with secure, encrypted SSL technology.

What methods of payment do you accept?

We accept PayPal, Shopify Payment (Credit Card, Google Pay, Apple Pay, Shop Pay, etc.), Afterpay, and Klarna.

Why was my payment declined?

Possible reasons include incorrect card information, card limit restrictions, or bank authorization issues. Trying another card or PayPal usually resolves the issue.

Can I use more than one coupon code?

No. Only one coupon code can be used per order.

What if I forgot to add my promo code at checkout?

Contact us with your order number and promo code details. We will assist you accordingly.

Order Issues

How do I modify the items or shipping address in my order?

Contact us as soon as possible. Modifications cannot be made once the order has been shipped.

How do I cancel an order?

Contact us immediately. Once the order has shipped, it cannot be canceled. You may return the item after receiving it.

How do I track my orders?

After your order ships, you will receive an email containing a tracking number.

How long will my order take to arrive?

Orders are typically fulfilled within 1–2 business days. Delivery estimates:

• 2–5 business days for Express Shipping

• 5–8 business days for Standard Shipping (USA, Canada, UK)

• 7–9 business days for other regions

A tracking number will be provided once shipped.

Do you ship internationally?

Yes, SilkSilkyOfficial ships worldwide. For assistance, contact services@silksilkyofficial.us. We do not ship to P.O. Boxes or military addresses (APO/FPO).

What should I do if the package is damaged during transit?

Inspect the package before signing. If damaged, refuse delivery or document the damage with photos and contact us immediately.

I placed an order but it’s not showing in my account. Why?

You may have used express checkout without logging in.

Why didn’t I receive a shipping email?

It may have gone to spam, or the email address may have been entered incorrectly. If you do not receive a shipping email within 2–5 days, contact services@silksilkyofficial.us.

How much does shipping cost?

Orders $0–$59: shipping fee $8.99, estimated delivery 5–9 business days.
Orders $59 and above: free shipping (5–9 business days).

Why was I charged customs or import duties?

Some countries may charge customs duties or taxes. Provide the receipt and we will compensate the customs fee. If you refuse delivery, you will be responsible for return duties and additional shipping fees. Shipping fees are non-refundable for undelivered or refused shipments.

Returns & Exchanges

How do I make a return?

We accept returns within 365 days of purchase. Contact us before returning the item.
Items must be unworn, unwashed, undamaged, and include original tags.
The following items are not eligible for return: clearance items, used products, silk face masks, underwear, customized items, gift wrap boxes, gift cards, free gifts, and silk detergent.

Do I have to pay for return shipping?

For non-defective items, customers are responsible for return shipping fees.
For defective items, we will reimburse shipping costs after receiving photo evidence.

Can I return only the top or bottom of pajamas?

No. We do not accept returns or exchanges for only the top or only the bottom of pajama sets.